Based on 20 customer reviews and online research, boots.com has a consumer rating of 3.6 out of 5 stars, indicating most customers are generally satisfied with Boots.
How would you rate Boots?
Visited yesterday for eye check up for my wife and I - what a great team all round. From initial pre-screening, to eye check up, through to the glasses selection and fitting it was a great experience. Sofiane, Ashleigh, Elouise and Bushra did a fantastic job. Very helpful, good personal knowledge and professionalism, an absolute credit to the brand. We very much look forward to visiting soon to collect the finished articles.
On July 4th I made an on-line Eye test appointment with Boots on Carmarthen road in Swansea.This morning (18 days later) I received a phone call from a Boots rep who said she was doing a pre appointment check due to COVID 19.I was asked, 1: When was my last Eye test (2 years ago) 2: Had I had my eyes tested with Boots before (yes several times), 3: Was I having any difficulty with my eyes (not really but my glasses needed renewing).She then said the Welsh Government was recommending only people with eye problems should be tested.I responded it was ridiculous that Boots would wait 24 hours before my appointment to ask these questions, I advised her Boots should have completed these questions during the online booking process.To this the rep stated she understood how frustrating it was for me but it was frustrating for her also as she had to make these phone calls...... it beggars belief it seems I am putting Boots to an inconvenience !!!!!As I am 68 years old I feel I should have an eye test every 2 years as we are always being told the eye test also provides information on your general health.I am absolutely disgusted with Boots and they have now lost a customer and also income as I was planning to spend £500+ on new glasses.
All Customer Reviews (20)
Got a Question?
Ask a question and get answers from others!
Your review has been saved and will be reviewed by our internal staff and you will be informed when it is approved.Continue More Reviews
Please login first to post your reviews or reply to others’ reviews.