Boots Reviews

Based on 20 customer reviews and online research, boots.com has a consumer rating of 3.6 out of 5 stars, indicating most customers are generally satisfied with Boots.

3.6 / 5.0

20 Reviews

5 Stars(12)

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4 Stars(1)

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3 Stars(0)

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2 Stars(1)

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1 Star(6)

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How would you rate Boots?

Top Reviews

Glen Rhodes
Posted on 01/06/2021

Visited yesterday for eye check up for my wife and I - what a great team all round. From initial pre-screening, to eye check up, through to the glasses selection and fitting it was a great experience. Sofiane, Ashleigh, Elouise and Bushra did a fantastic job. Very helpful, good personal knowledge and professionalism, an absolute credit to the brand. We very much look forward to visiting soon to collect the finished articles.

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Johnni Mcdonalid
Posted on 07/22/2020

On July 4th I made an on-line Eye test appointment with Boots on Carmarthen road in Swansea.This morning (18 days later) I received a phone call from a Boots rep who said she was doing a pre appointment check due to COVID 19.I was asked, 1: When was my last Eye test (2 years ago) 2: Had I had my eyes tested with Boots before (yes several times), 3: Was I having any difficulty with my eyes (not really but my glasses needed renewing).She then said the Welsh Government was recommending only people with eye problems should be tested.I responded it was ridiculous that Boots would wait 24 hours before my appointment to ask these questions, I advised her Boots should have completed these questions during the online booking process.To this the rep stated she understood how frustrating it was for me but it was frustrating for her also as she had to make these phone calls...... it beggars belief it seems I am putting Boots to an inconvenience !!!!!As I am 68 years old I feel I should have an eye test every 2 years as we are always being told the eye test also provides information on your general health.I am absolutely disgusted with Boots and they have now lost a customer and also income as I was planning to spend £500+ on new glasses.

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All Customer Reviews (20)

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Alexander Lucas
Posted on 04/22/2021
New Milton branch

Was experiencing headaches so doctor recommended I have an eye test. I visited the New Milton branch in Hampshire. I was extremely impressed by the thoroughness and professionalism of the staff, in particular Zabir and Lewis who saw me initially and then by Ray who ensured the glasses were to my satisfaction. This is not my local branch but would drive the extra few miles should I require any more optical products or services.

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Guest
Posted on 04/21/2021
Ref. Boots Opticians in MARGATE

Ref: Boots Opticians in MARGATE, (Westwood Cross).Deeply shocked by my experience with this branch. I am still trying to get a decent response from the complaints department. They owe me money and a HUGE apology. I wonder? But - if they do not comply, I will splash my horrid experience all over the web. They are VERY good at saying how great 'Boots' is. I have paid £240 for non-existent spectacles. No reply. No response from them. Disgusted. 'Scam-busters'? or Ombudsmen?

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Ellie Castillo
Posted on 04/16/2021
Weymouth- Dorset

I've always found the staff helpful, professional and friendly. Special mention for Josh, Rebecca and optician Sara. You're all doing a fantastic job!

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Lillian Gonzales
Posted on 04/03/2021
Boots Wimborne

Great customer service from Andy and the team. Prescription arrived early.

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Guest
Posted on 03/22/2021
Edinburgh Princes Street: dream service

5* is not enough for this store and especially manager Jim. A year ago, March 2020, I was caught out of Scotland in Northern Italy just as the pandemic broke there. Owing to a mixture of quarantines, flight cancellations and closed borders, I ended up stranded for just over a year. Just before leaving Edinburgh for my ill-fated trip to Italy, I had lost my reading/occupational glasses, which were essential to my computer use. I had a test done and a new pair ordered at Boots, but unfortunately owing to a manufacturing error, they were not received in time before my travel. Once I realised that it would be an indefinite period of time before I could return, I phoned the opticians asking if there was anything they could do remotely. The original order had been cancelled owing to the pandemic, and the Princes Street branch itself was about to shut down. I spoke to the manager Jim, and having explained my predicament, he volunteered to have an emergency pair of fixed-focal length glasses made up in whatever frame he could manage. I understood he had to personally drive to a local optometrist many miles away to accomplish this, and on his own time. He did this, and even arranged a rendez-vous for my friend in Edinburgh to pick up the glasses and courier to me (I was in Prague at the time). Having struggled for several weeks to accomplish any work on the computer, when I got these and put them on, it was like a new lease on life! Jim didn't even charge me for this - glasses nor the outstanding service.Every day I put these on to work I muttered a thanks to a team that provided the kind of old fashioned, caring customer service one can only dream of in the modern world. Thanks again Jim!

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Ronnie Garcia
Posted on 03/11/2021
Rachel Boots high St Cheltenham 3327

Rachel Boots high St Cheltenham 3327Rachel helped me pick 2 pairs glasses today (11/03). Her knowledge and professional guidance was excellent. Even reassured me about my referral for eye pressure which I was anxious about. She explained everything in a manner I fully understood and was able to answer all my queries. I hope she is appreciated as a vital member of your team. Thank you Rachel

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Zander Cruz
Posted on 03/02/2021
Boots Opticians Wolverhampton

Have recently visited Boots Opticians in The Mander Centre Wolverhampton. I was looked after by a lovely Optician called Imran who was absolutely charming and very knowledgable. I'd been having trouble with my vision/contact lenses for a while but he sorted the problem out and I can thoroughly recommend him so if you're thinking of using Boots Opticians he's your man!!

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Jimmie Davies
Posted on 02/19/2021
Turned my frown upside down

I've been to Boots Optitions for a few years now, but my most recent visit was incredible. I made a mistake with my choice of glasses and Marie in Fareham branch just turned my entire experience around by taking ownership of my problem, even though it was my fault. Wow. She made such an impression I needed to come back and tell her what a difference she made to me. Truly a remarkably memorable experience. Big advocate here.

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Guest
Posted on 02/14/2021
Milton Keynes branch Crown Walk

Milton Keynes branch Crown WalkGreat service, thank you

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Glen Rhodes
Posted on 01/06/2021
Boots Opticians Wimborne - an excellent team

Visited yesterday for eye check up for my wife and I - what a great team all round. From initial pre-screening, to eye check up, through to the glasses selection and fitting it was a great experience. Sofiane, Ashleigh, Elouise and Bushra did a fantastic job. Very helpful, good personal knowledge and professionalism, an absolute credit to the brand. We very much look forward to visiting soon to collect the finished articles.

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Kelly Harper
Posted on 01/03/2021
Safe & Friendly treatment

My 7 year old son was treated really well by the staff. They were very kind and friendly and kept everything clean and safe. They wore gloves and masks.Coventry branch.

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Abbie Sullivan
Posted on 11/07/2020
I have been wearing glasses for 34…

I have been wearing glasses for 34 years now. All have lasted until I needed a new eye test. I have dropped previous glasses, my kids have played with them all have been fine. I have had free eyecare plan glasses, glasses from a local optician and from specsavers. I have had my boots glasses 5 days and they have snapped. The plastic around lens just fractured. I was sat reading lent on my hand and they broke.Boots are sorting me a new pair out with a different frame for free which is great. That is why you get 2 instead of 1.However, I am sat wearing sellotaped glasses in the meantime till they are ready. They are cheap poor quality frames. Avoid. Will never go hear again.

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